1) Terminology
2) Quotes
3) Timings
4) Weather conditions
5) Deposits
6) Warranties
7) Paint products
8 )New homes
9) Invoices
10)  Building services commission
11)  Complaints
12)  Additional work
13) .Promotion/advertising
14) Customer responsibilities

1. Terminology

“We” “Our” “Us” refers to New Coat Painting Professionals “You” “Property owner” refers to the client/customer or whoever has contracted our services.


We will endeavour to provide you with a quote within 7 days of receiving your request. It is your responsibility to ensure you have provided us with the correct information to ensure we can return the
quote in a timely fashion. Our quotes are valid for 14 days from date of receipt, unless we agree otherwise.New Coat Painting Professionals quotes are non- negotiable unless we choose to offer a discount. All quotes provided must be copied and a signed copy sent back to our office prior to any work commencing. In accepting our quotes you have therefore deemed to have accepted our terms and conditions. All prices quoted are in South African Rands

3. Timings

We will always endeavour to follow timelines where possible. All contract timings are subject to weather conditions and/or any unforeseeable circumstances out of our control. We accept no responsibility for any loss of time or otherwise due to timings on a contract. Once we have offered a start date for a contract we require all deposits to be paid straight away. We reserve the right to cancel potential contract start dates if the
contract has not been returned and signed and the deposit has not been paid.

4. Weather conditions

We reserve the right to postpone any contract due to adverse weather conditions. Start dates are subject to weather conditions. Project completion times are subject to weather conditions. Weather conditions are conditions that are not suitable for the application and or preparation of painted surfaces.

5. Deposits

We require a 50% deposit on acceptance of our quote once the starting date has been agreed and the balance to be paid on the day of completion. On certain jobs we reserve the right to make a 25% draw and the
balance on the day of completion All deposits are none refundable under any circumstances. We may offer a smaller deposit amount at our discretion.

6. Warranties/Guarantees

New Coat Painting Professionals offer a minimum 3 year warranty on our workmanship and the products used. All warranties are subject to the property owner carrying out general maintenance on their property to ensure all work carried out by us is kept to reasonable standard. We accept no responsibility for any work carried out by us that is altered, touched up, tampered with by the property owner or any third party. All warranties are void in this case. Any warranty claims must be lodged with our office in writing. If for whatever reason a claim arises due to product failure or workmanship issues we will rectify the issues and we will pay for the paint to rectify the issue. The client is required to pay for products and labour costs.New Coat Painting Professionals do not warrant substrates that have not been previously sealed with oil pigmented sealer. These substrates include but are not limited to plaster ceilings, walls and cornice. We do not warrant the fading, peeling or blistering of dark colours on external projects, dark colours include reds, blues, greens & blacks. Warranty is not offered for line marking and pool painting.New Coat Painting Professionals do not warrant the following issues:cracking, settlement cracking, water stains, rust, peeling ceilings,previously painted surfaces that have not been sealed using oil pigmented sealer.The guarantee is subject to waterproofing maintenance work to be carried out every 18 months. The customer needs to prove that waterproofing has been maintained every 18 months according to the manufacturer’s specification;

The guarantee is subject to the preparation and application being done according to the product and application specifications provided by New Coat Painting Professionals.

7. Paint products

New Coat Painting Professionals reserve the right to alter/change products used on any project without prior notice.All paint and materials remain the property of us until all balances are paid in full. We reserve the right to remove any unused paint and materials from a project site before, during or after completion of a project. We accept no responsibility for choice of colours on any project. If for any the reason the client changes their mind after they have chosen a colour, any associated costs with this change of mind will be incurred by the client in full, and this includes any labour costs during the process. We do not accept responsibility for yellowing of any gloss enamel products. We reserve the right to pass on any price increases from our suppliers during a project to the property owner, we do not know when these may happen so we cannot offer any notice to the client.

8. New homes

New Coat Painting Professionals do not paint any new homes until all internal lights have been fitted and are operational. We do not use hand held lighting whilst filling surfaces. We only allow for 6 hours worth of filling on all surfaces for one tradesperson. We do not accept responsibility for the gapping of cornices, door frames, window frames and skirtings as this should have been carried out by the client’s builder. We refuse to paint any new homes projects until all other tradespeople have completed their contracts and have left the premises. We do not accept responsibility for any damage caused by any other tradespeople whilst painting new homes; any cost associated with this is the responsibility of the property owner.

9. Invoices

All invoices must be paid on the day of completion of any project. New Coat Painting Professionals reserve the right to request and receive a progress payment during any project. Any invoice outstanding after 5 days will be handed to a registered debt collector and any costs associated with this process will be passed onto the client. Outstanding balances after 5 days will incur a 5% interest charge and will continue to incur this interest charge every 5 days after the date of invoice issue until all balances have been paid in full. We do not accept payment by cheque on completion of projects unless the cheque is handed in person to a New Coat Painting Professional

10. Warranty

If for any reason a warranty issue arises during or after a project and the Building services Board are informed,New Coat Painting Professionals reserve the right to follow through with all or any of the contents of these terms and conditions, please pay particular attention to 9.Invoices. If a warranty issues does arise we will follow any recommendations provided by the building services board, however if the issue is deemed to be out of our control we reserve the right to pass on any losses, labour costs and any other costs associated with the enquiry to the client.

11. Complaints

Any complaints are to be lodged with our office in writing within 7 days of any issue arising. All complaints are to be kept confidential and if the client proceeds to post any complaints via social networking on the internet or any
other media avenues, New Coat Painting Professionals reserve the right to take legal action against any party to reclaim any losses in revenue.

12. Additional work

Any additional work not stated in the clients quote will be charged at our normal rates.It is the client’s responsibility to carefully read and understand the quote issued and inform our office prior to work commencing if there
are any issues that are not made clear.


The customer authorises New Coat Painting Professionals to display a sign for the duration of the job, and to use photographs taken at the jobsite for display, promotion, and advertising, without compensation to the customer. This section will be void if not allowed by covenants or restrictions.

14) Customer responsibilities:

1. Customer will assume responsibility to remove from any and all work areas, all household and   personal items (with the exception of large furniture such as sofas and beds), and store those items away from the work area during the duration of the job.New Coat Painting Professionals will not be held liable for damage to any items not removed from the work area. Any and all items remaining in the work area will be moved by the contractor.. Contractor will move large furniture at no cost to the owner (unless specified otherwise). Contractor will not be held liable for any damage caused by moving any items.

Disclaimer notice: Work to be done as specified, in a professional manner, to normally accepted industry standards. Not responsible for acts of God, unavailable materials, work stoppages, riots, mischief, or thefts; which are outside of the contractors control. Mould/fungus is a naturally occurring organism that we as contractors have no control over; the contractor will not be liable for recurrence/growth of any form or type of mould/fungi.


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